702 - The Ultimate Vendor Scorecard Workshop: Metrics, Expectations, and Insight

Wednesday, April 22, 2026

10:30 AM - 11:30 AM CT

Location: Marriott Ballroom (4th Floor)

Presented in cooperation with

The average organization engages 73 legal vendors each year to support their legal needs. Larger organizations engage hundreds or even thousands of vendors. In a perfect world how would you assess these vendors and what would it look like?

In this session we will brainstorm: Expectations of law firms and other legal vendors; Objective vendor metrics; Qualitative vendor metrics.

Participants will collaborate to design a modern, holistic vendor scorecard that reflects both measurable outcomes and relationship-driven factors. Whether you’re refining an existing program or building one from scratch, this session will equip you with practical insights and a forward-looking framework to better evaluate, compare, and elevate your legal vendor ecosystem.

Speaker(s)

Jenita Gillespie

Director of Legal Operations
Bon Secours Mercy Health
Chris Kopeck

Senior eBilling Supervisor
UL Solutions
Lake Villa, Illinois, United States

Sponsor Speaker(s)

Kris Satkunas

Director Strategic Consulting
LexisNexis CounselLink

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