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Change Management

901 - Flipping the Script: Applying Change Management Theory to Legal Ops at Scale

Wednesday, April 22, 2026
2:15 PM - 3:30 PM CT
Location: Grand Ballroom - Salon II
Lawyers aren’t known for loving change—so how do you turn skeptics into advocates? This session explores the psychology behind change resistance and how to flip the narrative using advanced change management tools. We’ll go deep into frameworks like Prosci’s ADKAR, Kotter, and The Bridges Transition Model to build actionable strategies that Legal Ops pros can use to drive lasting behavioral change and adoption across legal and the enterprise. This is not your basic change management 101! Go deep into the ‘how’ of transforming legal departments through tech and process optimization. We’ll work in small groups, through scenarios, stakeholder mapping, and real-time audience collaboration to troubleshoot real implementation challenges using structured frameworks.